Privacy Policy

Last updated: November 2, 2025

1. Information We Collect

Account Information

When you create an ABAOps Shield account, we collect:

• Personal details: Name, email address, organization name
• Authentication data: Password (encrypted), session tokens
• Billing information: Payment details processed securely through Stripe
• Account preferences: Plan type, notification settings, timezone

Domain & DNS Data

To provide our monitoring services, we collect and analyze:

• Domain names: Domains you add for monitoring
• DNS records: SPF, DMARC, and DKIM records from public DNS
• Scan results: Security scores, risk assessments, recommendations
• Historical data: Changes to DNS records over time

Note: All DNS data we collect is publicly available information. We do not access your email content, mailboxes, or private communications.

Usage Information

We automatically collect certain information about how you use ABAOps Shield:

• Log data: IP addresses, browser type, device information
• Activity data: Pages visited, features used, time spent
• Performance data: Error logs, response times, system diagnostics

2. How We Use Your Information

We use the collected information to:

• Provide our services: Monitor domains, generate reports, send alerts
• Improve our platform: Analyze usage patterns, fix bugs, develop features
• Communicate with you: Send security alerts, billing notifications, updates
• Ensure security: Detect fraud, prevent abuse, protect user accounts
• Comply with legal obligations: Respond to lawful requests, enforce our terms

We do NOT:

• Sell your personal information to third parties
• Use your data for advertising or marketing to third parties
• Share your domain data with competitors
• Access your email content or private communications

3. Data Sharing & Third Parties

We share your information only in limited circumstances:

Service Providers

We work with trusted third-party providers who help us operate ABAOps Shield:

• Stripe: Payment processing (PCI-DSS compliant)
• Vercel: Hosting and infrastructure
• Render: Database hosting
• Resend: Transactional email delivery

These providers are contractually obligated to protect your data and use it only for providing services to us.

Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory requests
• Investigations of fraud or security incidents
• Protection of our rights, property, or safety

Business Transfers

If ABAOps.ai is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change and your options.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted over HTTPS/TLS
• Password security: Passwords hashed with bcrypt
• Access controls: Role-based permissions, session management
• Infrastructure: Secure cloud hosting with regular backups
• Monitoring: Automated security scanning and alerts

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your information for as long as necessary to provide our services:

• Account data: Retained while your account is active
• Scan history: Varies by plan (0-365 days)
• Billing records: Retained for 7 years for tax/legal compliance
• Log data: Retained for 90 days for security and diagnostics

When you close your account, we delete your personal information within 30 days, except where we must retain it for legal or regulatory reasons.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access & Portability

• Request a copy of your personal data
• Export your scan data in CSV or PDF format
• Review your account information and settings

Correction & Deletion

• Update your account information at any time
• Request deletion of your personal data
• Close your account through the settings page

Opt-Out & Preferences

• Manage email notification preferences
• Opt out of non-essential communications
• Control data sharing settings (where applicable)

To exercise these rights, contact us at privacy@abaops.ai. We will respond within 30 days.

7. Cookies & Tracking

ABAOps Shield uses cookies and similar technologies to:

• Essential cookies: Authentication, session management, security
• Functional cookies: Remember your preferences and settings
• Analytics cookies: Understand how users interact with our platform

We do NOT use:

• Third-party advertising cookies
• Cross-site tracking
• Behavioral profiling for marketing

You can control cookies through your browser settings, but disabling essential cookies may affect platform functionality.

8. International Data Transfers

ABAOps.ai is based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the United States.

We ensure adequate protection for international data transfers through:

• Standard contractual clauses with service providers
• Compliance with applicable data protection laws
• Security measures equivalent to those required in your jurisdiction

9. Children's Privacy

ABAOps Shield is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via:

• Email to your registered address
• In-platform notification
• Update to the "Last updated" date at the top of this page

Continued use of ABAOps Shield after changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Privacy inquiries: privacy@abaops.ai
• General support: support@abaops.ai
• Help Center: ABAOps Shield Help Center